6009 Auburn Boulevard, Suite 150, Citrus Heights, 916-348-7018, thecarpetspecialists.com

Describe your business. Did you find it, or did it find you? 

When my wife and I were going to college, we had a desire to start a reputable green cleaning company in the area. We’re both into healthy living and saw a need in the market for an all-natural, safer approach to cleaning; in 2003, we were led to start The Specialists.

 

What was the first job you ever had, and what did you learn from the experience?

A newspaper delivery boy. I grew up just south of San Francisco and would wake up before dawn, fold the papers, and jump on my bike to deliver the news. Every month, I’d knock on doors and receive monthly payments from customers. I learned customer service at an early age. 

 

What life accomplishments are you most proud of?

Marrying my college sweetheart, adopting two wonderful children, and having a reputable, honest cleaning company.

What’s your hidden talent?

My focus on excelling. I was a star soccer player as a young child and played in tournaments in Italy; at my first triathlon, I placed second in my weight category; in my third year of business, I rose the ranks to the elite carpet cleaning categories (top one percent in all of California according to ethicalservices.com and the top five percent on Angie’s List).

   

What’s your favorite place to eat out locally?

We love Aji Japanese Bistro and Bawarchi Indian Cuisine.

 

And finally, customer service is…?

Everything to our business. We know how valuable our clients’ time is, so we make it a priority when we schedule an appointment to answer the phone right away, send an email job confirmation with how to prepare for our arrival, call the day before to confirm the appointment, call when we’re on our way to clean, and follow-up a week after the job to make sure everything looks good. We take customer service very seriously and our customers love it.

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