Describe your business. Did you find it, or did it find you?

We found a need for the Patio Bra and invented it! We even have a patent pending.

What was the first job you ever had, and what did you learn from the experience?

We installed the first Patio Bra for Betty and Joe at Del Webb in Lincoln, and saw how great it is in action. It works perfectly in both summer and winter, and looks fantastic too!

How are you involved with both the community and your customer?

We have an “A” rating with the Better Business Bureau, because of our excellent customer service and business ethics.

Why is your staff the best in the business?

Our staff is personable and knowledgeable, and never forgets to listen to the customer’s needs.

What life accomplishments are you most proud of?

My family.

Where do you and your family go locally to have fun?

Our backyard for a family barbecue.

What’s your favorite childhood memory?

Mom’s cooking and long summer nights.

If you could meet someone living or dead, who would it be and why?

John F. Kennedy—I would have been interested to hear his plans for the future of civil rights in the U.S.

If you could be any other profession, what would it be?

I would be a restaurateur. I get a tremendous amount of satisfaction seeing people eat well and enjoy each other’s company.

And finally, customer service is…?

Customer service is going out of your way to give the customer what they want.

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