Describe your business. Did you find it, or did it find you?

As a certified animal massage therapist, I give therapeutic massages in the comfort of your animal’s home. I bring my knowledge and intuitive touch to your animal companion—easing their tension, discomfort and soreness, as well as generating the flow of blood, oxygen and energy throughout their whole body. Massage therapy is a non-invasive method of soft-tissue manipulation, in conjunction with deep-muscle toning or loosening. For those who believe their pets aren’t just animals—but an integral part of the family—it’s a holistic and viable approach to aiding in a healthy and happy lifestyle. Through my love of animals and my strong desire to work with them as my career, I’d say we found each other.

How are you involved with both the community and your customer?

I have been a foster parent for cats and kittens many times, helping them get ready for their “forever” family. I donate my time, services and sometimes money to several animal charities. What’s more, I stay in touch with my clients and check on their pets’ progress.

Who is your role model in business or in life, and why?

My sister, Laura Galvan, because she is beyond kind, always helps others, gives her time freely, opens her heart to the world and is extremely patient. Also, my friend Stephanie Owens—she teaches me how to overcome my fears and to never give up. She stays positive, finds the best in me and points it out to me.

Where do you go when the going gets tough?

To my freezer for ice cream or, sometimes, I’ll meditate. If the ocean were closer, I’d go there for sure.

And finally, customer service is…?

Serving every one of my clients to their satisfaction and surpassing their expectations; being honest, compassionate and respectful; also, putting them first, showing I care and truly want to see them happy. I’m a customer, too—that’s how I want to be treated, right? 

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