Describe your business. Did you find it, or did it find you?

In an around-about way, it found me! I graduated from the University of California School of Veterinary Medicine in 1984, and began a small animal practice at the Roseville Veterinary Hospital. In 1987, I was getting gas at the Shell station on Sierra College and Douglas and bumped into Richard Pollack, a partner with Dan Coombs and Dan Segna, the owners of Granite Bay Veterinary Clinic. After small talk, he mentioned that Dan Coombs was looking to retire. We spoke more and eventually I did part-time work at their facility. When Coombs retired, I became an owner in 1992.

How are you involved with both the community and your customer?

In the past I was a Cub Scout leader and gave pet health talks to local elementary schools.

I am very concerned about my clients, patients and their welfare. I spend a great deal of time calling clients to find out how treatment plans are progressing and how the pets are feeling.

Why is your staff the best in the business?

They are all easygoing, friendly and warm folks. Couple that with their joy of working with pets, specialized training in the veterinary technical field and veterinary dental techniques – and they’re the most qualified and concerned staff for my clients and patients.

What life accomplishments are you most proud of?

Marrying my wife Karen; and I am proud that my three sons are grown, out of the house and lead productive and happy lives.

What’s your hidden talent?

I make guitars and tube amplifiers.

What’s your biggest job perk?

That’s a no-brainer: working with pets. How awesome are the different breeds of dogs and cats and the mischief they get into. The stories I could tell...

What’s your favorite local event that you go to?

The Placer County Fair; I can eat junk food, people-watch and hear good local music.

And finally, customer service is…?

Greeting a client promptly with a smile and a handshake, followed by explaining all the details of proposed treatments, and calling clients back to make sure our little pets are doing well.

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