Anytime Anywhere Senior Care
Jan 04, 2013 07:36AM
Photo by Dante Fontana, © Style Media Group.
Describe your business. Did you find it, or did it find you?
I provide non-medical, in–home support services to seniors. Our goal is to provide a more personal touch to the experience than a family may have utilizing an agency to care for their loved one – offering peace of mind with professionals and excellent customer service. I started in this industry more than 19 years ago. I began as a caregiver and worked my way up the ladder, holding positions, such as medical technician, supervisor of caregivers and medical technicians, RCFE assistant director, resident care coordinator, payroll specialist, human resources generalist and director of community relations, sales and marketing.
How are you involved with both the community and your customer?
It’s very important to me that as my company grows I stay the “face of the business.” Many of my competitors have allowed their businesses to grow rapidly and larger than they can really handle. It’s my goal to always be closely involved with clients on a professional and personal level; also, it’s important I know everything about my caregivers, allowing me to better match a caregiver with a client. When you have a caregiver in your home, you want to feel at ease, be able to communicate with them on a personal level, and enjoy the days and/or hours they are with you. A good caregiver becomes part of the entire family – this is called “excellence in matching caregiver to client” and is the most important piece of providing this service.
If you could meet someone living or dead, who would it be and why?
Julia Roberts – I find her to be humble, beautiful and a silent hero when it comes to sharing her wealth and giving back to good causes.
And finally, customer service is…?
Everything – it’s the basis of an excellent company. Always go above and beyond the expected. At Anytime Anywhere Senior Care, we deliver what we promise!
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