Royal Carpet and Window Cleaning
Nov 08, 2012 02:05AM
● By Style
Photo by Dante Fontana, © Style Media Group.
Describe your business. Did you find it, or did it find you?
Royal Carpet and Window Cleaning is a family-owned business that provides service to commercial and residential customers for carpet, tile and window cleaning. My father, who began the business in 1946, taught me the trade; growing up, I worked for him and began to get accounts of my own. Since moving here 12 years ago, my wife and I have expanded the business in the Sacramento area. For carpet service, we use a truck mount system with a ROTOVac 360 for deep cleaning. For tile service, we provide grout sealing and deep tile cleaning with our Hydra Master machine. We also provide interior and exterior window and glass partition cleaning.
How are you involved with both the community and your customer?
My wife and I are actively involved with the community as coaches for the youth football and cheer programs. We spend a lot of time with our children this way, as well as volunteer in our community. This year, we’ll be contributing 10 percent of our proceeds from the year to our children’s school.
What life accomplishments are you most proud of?
My family. My wife and I have both worked hard to raise our children to be honest and compassionate people. It has been great seeing them grow into the people they are.
Where do you go when the going gets tough?
My wife and I lean on one another for support. Working together you have to be able to laugh…even when things are tough.
What’s your biggest job perk?
Having a flexible schedule and doing something I enjoy; in addition, building a rapport with our customers is one of the best parts of my job.
And finally, customer service is…?
Our number one priority. We value our customers, and satisfied customers are the key to our success.
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