Describe your business. Did you find it, or did it find you?

Goodbye My Friend provides in-home euthanasias for cats and dogs in Roseville and the surrounding communities. We provide owners the opportunity to say goodbye to their beloved pets in a comfortable, quiet environment. Aftercare for the pets, including private cremation services and paw print memorials, is also available. I had been working at my clinic for six years when a few of my clients asked if I would perform an in-home euthanasia when the time came; however, my clinic wasn’t able to allow doctors to leave the office for the amount of time a home euthanasia takes. After researching the area, I found most veterinary clinics were in the same situation and couldn’t support in-home euthanasias either. Wanting to help the clients and pets I had grown attached to, I acquired additional permits and licenses so I could provide this much-needed service. I guess you could say my clients helped me find this business. I started Goodbye My Friend last October, and more than 75 families have been helped so far.  

How are you involved with both the community and your customer?  

I support the local veterinary community by providing an alternative to euthanasia in a hospital setting for their clients. Owners don’t have to move pets in pain into a car to visit the veterinarian. For pets that get anxious at the office, their last moments can be spent in the comfort of home.

And finally, customer service is…?

To provide customer service, one must be able to listen to and respect a client’s needs and wishes. In my business, I strive to provide euthanasias with minimal stress and discomfort, and hope that the pet parent can look back on the experience as an end to the celebration of their pet’s life, rather than a negative one.

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